Yes, First Realty / Pryor and Associates has a contractual relationship with a company called Appfolio, which allows our tenants to pay their rents on-line though use of a secure “Tenant Portal.” Benefits include being able to:
- view and pay your rent and/or fees, if applicable, anytime (24/7) either by E-check or credit card
- view and pay your rent and/or fees from anywhere you have a computer or mobile device with an Internet connection
- set-up automatic payments
- sign-up for automatic payment reminder E-mails
- review your payment history and account balance
- save gas, postage, time, etc. when paying your rent on-line
- avoid expensive late fees by paying your rent on-time and on-line using the Appfolio Tenant Portal service.
If you wish to pay online it’s easy! Just let us know by E-mail at Mark@MarkPryor.com that you wish to pay your rent online and we will send you a Tenant Portal Invitation E-mail to the E-mail address that we show on file. The invitation E-mail will come from donotreply@appfolio.com (be sure to check or tell your SPAM filter that this is a trusted sender.) Click the link that is included to set-up your account.
If you need to see a tutorial concerning how to use or set up payments and other functions in the Tenant Portal, please click on the following link: http://help.appfolio.com/help/Content/Tenants.htm.
It is recommended that after you set-up and use the Tenant Portal for the first time that you bookmark the log-in URL such that you can easily find it in the future.
TENANT PORTAL GUIDELINES
EMAIL ADDRESS:
Your Tenant Portal is tied to the email address that we have on file for you. If you change your email address, please let us know right away in order to insure continued access to your tenant portal.
ONLINE PAYMENTS
E-CHECK (ACH): This method of payment takes funds directly from your bank account in the same way that a paper check would. You will be asked to enter your bank’s routing number and your bank account number. The funds will be electronically transferred between your account and ours through an intermediate processing company. There is no fee for electronic ACH tenant payments
CREDIT/DEBIT CARD: The payment passes through an intermediate online credit card processing company. The processing company charges you a fee for this service.
GUIDELINES FOR ONLINE PAYMENTS
RENT IS DUE ON THE FIRST DAY OF THE MONTH: Rent is always due on the first day of the month and there are no exceptions for weekends or holidays. Tenants who pay rent after the fifth will be charged a late fee. Online electronic ACH payments and 7-11 payments must be initiated by no later than the fifth of the month to avoid late charges
CHECK YOUR BALANCE: At any time you can login to the Tenant Portal to find out the current balance of any rent(s) and/or fees that are due on your tenant ledger account.
NON-SUFFICIENT FUNDS (NSF): Do not make an e-check payment if you do not have the funds in your bank account to cover it. The confirmation that you receive when making the payment is simply an acknowledgement that the payment has been entered. It does not indicate that the payment has been accepted by the bank. If the bank rejects your payment, you will be charged a returned check fee plus, in many cases, a late fee, as well. We also reserve the right to suspend the electronic payment option for tenants who bounce checks.
INCORRECT ACCOUNT NUMBERS: Enter your bank routing number and account number carefully. The process will go through even with incorrect numbers, but will be treated as a returned check if the bank does not accept it. If the bank rejects your payment, you will be charged a returned check fee plus, in many cases, a late fee, as well.
DUPLICATE PAYMENTS CANNOT BE REVERSED: If you accidentally make a double or extra payment, we cannot reverse the process. The extra amount will be credited to your account for future rent. If a refund is requested, there is a minimum 10 day waiting period after the payment has been accepted by our bank plus a $25.00 processing fee.
SCHEDULING ONLINE PAYMENTS
MAKE A PAYMENT: This option requires that you login to the Portal every time you want to pay your rent. Your payment will post on the date you choose. Enter the date and double check it. Rent is always due on the first day of the month and there are no exceptions for weekends or holidays. Tenants who pay rent after the fifth will be charged a late fee. Online electronic ACH payments must be initiated by no later than the fifth of the month to avoid late charges.
SET UP AUTO PAY: This option allows you to set up a recurring auto payment. Choose your preferred payment date. Enter the date and double check it. Rent is always due on the first day of the month and there are no exceptions for weekends or holidays. Tenants who pay rent after the fifth will be charged a late fee. Online electronic ACH payments must be initiated by no later than the fifth of the month to avoid late charges.
PAY THE FULL AMOUNT DUE: Sometimes there will be charges on your account in addition to your base rent amount. Make sure you pay the total amount due for that month. Payments are first applied to all outstanding charges before rent is paid. If you pay less than the full amount due, you will be charged a late fee on any rent that was not paid.
CONFIRMATION: After you successfully schedule a payment you will receive a confirmation page or checkmark. If you do not see this confirmation, then you have not made a payment.
REMINDERS: You may choose to have reminders sent to you. The system is automatic and does not know the details of your specific account. For example, a reminder will be sent even when a payment has already been made and a reminder will be sent right before your move out date.
Once you have set-up your Tenant Portal with a valid E-mail and password, you can log-on to pay rent at either:
– our rental website of www.FirstRealtyRentals.com. Click on the “Pay Rent /Access Your Tenant Portal” button at the top right of the home page under Action Items.
or
– our tenant login URL at https://pryor.appfolio.com/connect
