How are repairs handled - cropped

Repairs are handled based on what has been incorporated into the property management agreement. Most of our owners instruct us to handle repairs under $300.00 and to pay for these expenses out of rent receipts. For repairs over $300.00, we contact the owner for approval and/or funding, unless there are bona fide health and safety issues and the owner is unavailable.

After we receive a repair request, we may contact the tenant and ask them questions which will help us determine the exact nature of the problem before sending a service technician. We also make sure it is not something the tenant either caused or can fix themselves (ex: thermostat set to “off”, reset button on the disposal, tripped GFI receptacle) before your money is spent on a service call. After determining that it is a legitimate problem, we will send the appropriate service vendor to make the repair.

After a repair is done, you will see the repair item(s) on your monthly statement and generally will be sent copies of the billing(s).